Shipping Policy

Thank you for shopping with Vidalujosa India. We are committed to delivering your orders safely and on time across India.

1. Order Processing Time

  • All orders are processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During sale periods, festivals, or high-demand seasons, processing times may be slightly longer.

2. Shipping Timeline

Estimated delivery timelines:

  • Metro Cities: 3–5 business days
  • Other Cities & Towns: 5–8 business days
  • Remote Areas: 7–10 business days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or unforeseen circumstances.

3. Shipping Charges

  • We may offer free shipping on selected products/orders/promotional campaigns.
  • Any applicable shipping charges will be displayed at checkout before payment.

4. Order Tracking

Once your order is shipped:

  • You will receive a shipping confirmation via Email/SMS/WhatsApp.
  • Tracking details and courier information will be shared to help you monitor your shipment.

5. Delivery Partners

We work with trusted courier and logistics partners to ensure timely and secure delivery across India.

6. Delayed Deliveries

While we strive to deliver all orders within the estimated timeline, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural calamities
  • Logistics disruptions
  • Incorrect shipping address
  • Remote delivery locations

Vidalujosa India shall not be held liable for delays caused by circumstances beyond our control.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details.

If:

  • An incorrect address is provided
  • The customer is unavailable at delivery
  • The order is refused at delivery

additional shipping charges may apply for re-shipping.

8. Cash on Delivery (COD)

  • COD may be available for selected pin codes and order values.
  • We reserve the right to disable COD for certain locations or suspicious orders.

9. Open Delivery

Currently, we do not offer open-box/open-delivery service.

Customers are requested to record an unboxing video in case of damaged or missing products.

10. Damaged Package

If the package appears tampered with or damaged at the time of delivery:

  • Please refuse delivery if possible, or
  • Contact us within 48 hours of delivery with photos/videos.

Email: support@vidalujosaindia.com

11. International Shipping

Currently, we only ship within India unless otherwise stated on the website.

12. Contact Us

For shipping-related queries, contact us at:

Vidalujosa India
Email: support@vidalujosaindia.com
Website: https://vidalujosaindia.com/