Terms & Conditions

Welcome to Vidalujosa India. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with and be bound by these terms.

If you do not agree with any part of these Terms & Conditions, please do not use our website.

1. General Information

This website is operated by Vidalujosa India. Throughout the site, the terms “we”, “us”, and “our” refer to Vidalujosa India.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions.

We reserve the right to update, change, or replace any part of these Terms at any time without prior notice.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or using the website under parental/guardian supervision.
  • The information provided by you is accurate and complete.
  • You are legally capable of entering into binding contracts under applicable Indian laws.

3. Products & Services

  • All products displayed on the website are subject to availability.
  • We reserve the right to discontinue or modify products without prior notice.
  • We make every effort to display product colours and images accurately; however, actual colours may vary slightly depending on device settings.

4. Pricing & Payments

  • All prices listed on the website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
  • We reserve the right to change prices at any time without prior notice.
  • Payments are processed through secure third-party payment gateways.
  • We are not liable for payment failures caused by banking networks, payment gateways, or technical issues beyond our control.

5. Order Acceptance & Cancellation

  • Once an order is placed, you will receive an order confirmation via email/SMS.
  • Acceptance of an order is subject to product availability and payment verification.
  • We reserve the right to refuse or cancel any order due to:
    • Incorrect pricing
    • Suspected fraud
    • Bulk/reseller activity
    • Incomplete customer information
    • Product unavailability

If payment has already been made, the applicable refund will be processed as per our Refund Policy.

6. Shipping & Delivery

  • Estimated delivery timelines are provided for reference only and may vary depending on location, courier availability, weather conditions, or unforeseen circumstances.
  • Delays caused by courier partners or external factors are beyond our control.
  • Customers are responsible for providing accurate shipping details.

7. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy available on the website.

We reserve the right to refuse returns that do not meet our return eligibility conditions.

8. User Conduct

You agree not to:

  • Use the website for unlawful or fraudulent purposes
  • Upload viruses, malware, or harmful code
  • Attempt unauthorized access to the website or server
  • Misuse the website or interfere with its functionality
  • Use false identity or misleading information

Violation of these terms may result in termination of access and legal action where applicable.

9. Intellectual Property

All content on this website including:

  • Logos
  • Images
  • Product designs
  • Graphics
  • Text
  • Website design

is the property of Vidalujosa India and protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Vidalujosa India shall not be liable for indirect, incidental, special, or consequential damages arising from use of the website or products.
  • Our total liability shall not exceed the amount paid by the customer for the purchased product.

11. Third-Party Links

Our website may contain links to third-party websites for payment, social media, or other services.

We are not responsible for the content, policies, or practices of third-party websites.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

By using the website, you consent to the collection and use of information as described in the Privacy Policy.

13. Force Majeure

We shall not be held responsible for delay or failure to perform obligations caused by events beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Pandemics
  • Government restrictions
  • Strikes
  • Technical failures
  • Transportation disruptions

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Lucknow, Uttar Pradesh.

15. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Vidalujosa India
Email: support@vidalujosaindia.com
Website: https://vidalujosaindia.com/